Refund Policy
1. Refund Eligibility Conditions
Refund requests are only eligible if submitted within 7 days of package enrollment, provided that no personalized counseling session has been conducted and no documents checklist or predicted reports have been generated.
If you encounter technical issues or service discrepancy where counseling reports are not generated as promised, you are eligible to request a full review and partial/full refund based on the scope of the issue.
2. Non-Refundable Situations
Once a professional counselor has held a consultation session with the student/candidate or choice-filling assistance has been completed, the service fee is non-refundable.
All counseling and predictive packages expire at the end of the academic admissions year. Expired packages or unused counseling slots cannot be converted into refunds.
3. Refund Process
To submit a refund request, email us at info@medicalgyan.com with your student login ID, registration phone number, purchase receipt, and a brief description of your reason for request.
Our compliance team will review your usage logs and session records within 3 business days to determine if the criteria for refund eligibility are met.
4. Timeline & Payout
Once approved, the refund will be processed back to the original source account (UPI, credit/debit card, or bank transfer) used during checkout.
Refunds typically reflect in your account within 5 to 7 business days, depending on your bank's processing cycles.